Read the client's feedback.
The overall score summarizes the six areas assessed. The project manager can find the ratings and comments in the response.
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Client Satisfaction
The jobsite has been handed over, but client follow-up continues. Direction par Horizon collects ratings and comments, links them to the project and assigns them to the project manager to address the reported concerns.
Follow up on feedback.
Client responses stay linked to the jobsite after handover.
Keep the follow-up through completion.
Each response retains its handling status. You can distinguish received comments from actions underway or completed.
What your team
gains.
A responsible person and a deadline
A three-business-day deadline and a reminder accompany new responses that have not yet been addressed.
Facts to improve your methods
Ratings and comments stay linked to the jobsite to understand what the client appreciated and what needs correcting.
How do you follow up on client feedback after handover?
At project handover, Direction par Horizon sends the client a questionnaire. The response joins the jobsite with its ratings and comments. The project manager receives the follow-up, reads the reported concerns and contacts the client as needed. They then record when handling starts and when the actions are complete.
Which aspects of the jobsite does the questionnaire assess?
The client assesses six areas: cleanliness and safety, work quality, schedule, value for money, communication and overall satisfaction. They can also describe their experience and any remaining problems. The average rating appears on the project with the comments needed to understand their feedback.
Who receives and responds to a dissatisfied client's comment?
The project manager receives the response and is assigned the follow-up. The notification highlights the dissatisfaction reported by the client. The system sets a follow-up deadline and sends a reminder for responses still new at that date, while the responsible person determines the actions to take.
How can responses help improve future jobsites?
Ratings and comments stay linked to the relevant jobsite. Management can review what the client appreciated and the concerns they raised to improve the team's methods. The record retains the actions taken; the client's permission is requested before reusing their testimonial.